Fair Processing Notice
Article 13 Fair Processing Notice for the following data subjects:
· General Public and visitors
For other Fair Processing Notices please contact email@example.com.
How we use your information
Register with us and log in through our website;
· What is collected: your name and email address
· Purpose: To register your interest in our products and services, to verify that you are over 18 years of age, and to provide consent for communications
Sign up to, and participate in, our events;
· What is collected: your name and email address
· Purpose: To register attendance and consent for event communications and future event notifications
Submit to us a data protection request, a complaint or any other enquiry relating to our services;
· What is collected: your name, email address, telephone number, address, company name and further business detail regarding your enquiry
· Purpose: To search our databases and files for the information you have requested
Subscribe to receive our newsletter or any other information from us;
· What is collected: your name and email address
· Purpose: To register your interest in our products and services and to provide consent for communications
Respond to our communications or correspond with us in writing, by phone or email, or report to us a problem or issue with our website;
· What is collected: your name, company name, telephone, email address
· Purpose: To ascertain the issue you have contacted us for and to investigate and reply
Who holds your information?
We, Leika, will hold your information and for the purposes of the Data Protection Act 1998, we are the data controller.
Visitors to our websites
When someone visits our website, www.leika.io, or our app Leika, we collect standard internet log information (including but not limited to location data, time zone setting, the internet protocol (IP) address used to connect your computer to the internet, browser type and version) and details of visitor behaviour patterns (including but not limited to the full Uniform Resource Locators (URL) click stream to, through and from our website, page response times, services you viewed or searched for and length of visits to certain pages). This does not include personal information related to a person but it includes user behaviour. We do this to find out things such as the number of visitors to the various parts of the website.
Uses made of the information
When you register with Leika (via the app or the website) either directly or indirectly through an intermediary, such as an online broker, we store information that you have consented to be supplied including your contact information and business requirements. This information is stored in a secure CRM system. We use this information to store account history and contact you via email or phone during and after the sales process based on the requirements you have given us. We also hold this information for a maximum of seven years in our CRM for financial requirements and two years for marketing communications to continue to provide any services to you that you have requested and to carry out our obligations arising from any contracts entered into between you and us.
We may also contact you about services similar to those which were the subject of your original communications with us, but only where you have opted in to marketing communications when you submitted your contact details to us, or subsequently.
You can be suppressed from our CRM system by contacting firstname.lastname@example.org and all of our e-marketing communications have a clear ‘unsubscribe’ mechanism where you do not wish to receive further marketing from us.
People who make a complaint to us
When we receive a complaint we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We do compile and publish statistics showing information like the number of complaints we receive, but not in a form which identifies anyone personally.
We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.
We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure in a secure environment.
Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.
When we take enforcement action against someone, we may publish the identity of the defendant in our Annual Report or elsewhere. Usually we do not identify any complainants unless the details have already been made public.
Your right to access personal information we hold about you
We try to be as open as we can be in terms of giving people access to their personal information which may be stored by us. Individuals can find out if we hold any personal information subject to the exclusions set out in the Data Protection Act 1998, by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:
· give you a description of it;
· tell you why we are holding it;
· tell you who it could be disclosed to; and
· let you have a copy of the information in an intelligible form.
To make a request for access to the personal information we may hold you need to put the request in writing addressing it to Leika, 35 Kingsland Rd, London E2 8AA. Any access request will be subject to a fee of £10 to meet our costs in providing you with such information.
Disclosure of personal information
In many circumstances we will not disclose personal data without consent. However, when we investigate a complaint, for example, we will need to share personal information with the organisation concerned and with other relevant bodies. We may also share your information with third parties:
· in the event we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets.
· if Leika or substantially all of its assets are acquired by a third party, in which case personal information held by it about its customers will be one of the transferred assets.
· to assist us in the improvement and optimisation of the website we may share your information with analytics and search providers (data is anonymous)
If we refer any dispute between us to the ODR Platform http://ec.europa.eu/consumers/odr, and/or we agree to engage in any alternative dispute resolution (ADR) procedure with you through the Platform, then to the extent that your personal data is relevant to the dispute we may disclose it to the European Commission, as operator of the ODR Platform, and to any ADR provider appointed to deal with the dispute.
Links to other websites
How long we keep your personal information for
We aim to keep your personal information for a period no longer than we deem necessary. This period is up to a maximum retention period of seven years for financial record purposes. For personal information relating to a complaint, this will be retained for two years from closure of the complaint. Please see ‘People who make a complaint to us’ above for further information about this. For marketing purposes our retention period is two years.
We may keep your personal information for as long as we have your consent and for as long as necessary for us to comply with the law and to respond to any disputes or queries that may arise during that period.
Interactive areas of our website
Information that you post via social networking sites linked to our website, including but not limited to Facebook, Twitter, Google+ and LinkedIn, is generally accessible to and may be collected by others. This may result in unwelcome communications. For your own safety and security, you should not provide any information on the aforementioned sites, that you would not want others to see.
If you do provide any information via social networking sites linked to our website, we do not accept any responsibility or liability for any breach of privacy, loss (whether in contract or tort, including negligence), damage, effect on your reputation or otherwise, directly or indirectly, relating to your use of social networking sites.
Where we store your personal information
The personal information that we collect from you is stored on the secure servers of our web services provider. We have in place a level of security appropriate to the nature of the information that we store and the potential harm that may arise from a breach of security.
We are committed to safeguarding the security of your personal information. We have implemented technical and organisational measures that are appropriate to the nature of the personal information and the harm that may result from your personal information being accidentally or deliberately compromised.
Unfortunately, the transmission of information via the internet cannot be guaranteed as 100% secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. If we become aware that the security of your personal information has been compromised, we will contact you by email, SMS, by post or as otherwise required by law.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website. Cookies can, among other functions, remember user preferences and recommend content. Cookies do not themselves identify the individual user, but rather the computer used.
The types of cookies we currently use on this website are set out below. :
· Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
· Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
· Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
· Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. The table below explains the individual cookies we use and why.
Google Analytics (& Bing Analytics)
Google sets these performance cookies. These cookies are used to collect information about how visitors use our site. Google stores the information collected on servers in the United States. Google may transfer this information to third parties where required to do so by law, or where third parties process the information on Google’s behalf. Google state that they will not associate your IP address with any other data held by them.
Click here for an overview of privacy at Google
Content Management System cookie
This cookie is set by our content management system. It tracks when the user is logged in and enables a profile. This cookie is essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website.
We do not actively use the data or export for marketing purposes, it is purely for website functionality.
How to disable cookies
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
You have the ability to accept or decline cookies by modifying the settings in your browser. For example, in Internet Explorer, you can go to Tools and Internet Options, where there is the option to change your settings to disable cookies. However, you may not be able to use all the interactive features of our site if the cookies are disabled. You also have the ability to delete cookies that have been installed in the cookie folder of your browser. To do this you should search for “cookies” in your “Help” function for information on where to find your cookie folder.
Our policy Towards Minors
Our services are not directed to anyone under 18 and we do not knowingly collect personally identifiable information from individuals under 18. If we learn that we have collected PII of a minor under 18 we will take steps to delete such information from our files as soon as possible.